FAQs

Q: What countries do you offer free shipping to?

A: Enjoy complimentary shipping on EU & US orders over $399. For specific details, please refer to the order payment page.

Q: Are there any additional shipping charges?

A: Unusual bulk items may incur overweight charges. We will notify you via email for such cases, or you can contact us to upgrade your delivery.

Q: Do I have to pay VAT and customs duties?

A: Import taxes and duties vary by country and are not included in our order price. These are the responsibility of the customer, but we will assist you as much as we can.

Q: How soon will my order be shipped?

A: Orders are typically shipped within 1-3 working days. For out-of-stock items, we will contact you regarding a refund or replacement.

Q: Through which channels do you ship?

A: We ship via UPS, FedEx, DHL, TNT, Aramex, or EMS. A tracking number will be provided once the package is dispatched. Please note, logistics information updates within 7 working days. Subscribe to our mailbox to stay informed.

Q: What if I have shipping problems?

A: If your shipment is delayed, not received, or arrives damaged, please do not open the box. Take a picture of the package and email us at billiards147@outlook.com for timely assistance and compensation.

Q: How accurate is the estimated delivery time?

A: The estimated delivery time is generally accurate, but factors such as flight arrangements and weather conditions can affect the actual delivery date. Please check the tracking information for the most up-to-date delivery status.